Holiday Inn Resort Ixtapa All-Inclusive

Didn't have much options for food, was the same things daily. Only one restaurant open most times. Not much for drink options. Waves at ocean were pretty rough. Most staff was rudeish but mostly could have been from the language barrier. Mold smell in our room was pretty harsh for the first couple days we had to open up our door to air it out. Shopping was good across the street. Rooms were quiet

Room is old, loud a/c motor needs replacement didn’t let us sleep repetitive food, no hot water

Overall the hotel and staff were nice. The hotel was smaller than I expected. The only thing that I would like to see improved is the food and for the ice machines to be fixed, it was a hassle having to go to the bar and asking for ice. If you’re on a budget, then is is a good option.

Overcrowded by bus tours, tour desk between bar and bathroom in lobby misleading and performs bate and switch tactics.

check in was confusing, as i stepped up to counter the lady took my info and walked away, didn't say a word. Then a second persona came up, didn't bother to greet us, or explain anything about the hotel, just gave me the room keys and two other keys, I had to ask what they were for. This place is not a place to be in hot weather, the only airconditioned place is your room! you cannot enjoy a drink at any other location, at this hotel the bar doesn't even have fans, impossible to enjoy a meal or drink, and be cool, unless you want room service. The pools were swarming with children, babies in diapers, people in street clothes, and staff no where in sight. There were even people smoking around the pool area. And trying to get a chair or lounge is impossible, people come into the pool area at 6-7 am and lie towels or personal items to reserve the chairs or lounges, there is signage around, that doing this is not acceptable, but not once did i see staff doing what the signage stated would be done with personal belongings that are left unattended for more than 1/2 hr. I was hoping to get some late evening swimming without having to step over infants and children in the pool, but the pool closed at 8 pm! it was a black flag day on the beach so swimming there was out of the question. The only positive thing i can say if the food is very good, and the servers were extremely friendly and helpful, Maria de Jesus and server Adan were fantastic.

the staff was overwhelmed because it was full, so the service was poor. the room has cockroaches and also the restaurant, I needed to change my table at the restaurant because it was one. the restaurants were not well organized, long lines to be able to have meals. there were not enough beach chairs, people fighting for finding one empty because most of them were reserved by toys and towels and nobody were using them. I definitely will not come back again.

It was a nice resort.,was not impressed that no staff would say anything about kids eating inside the pool food. Kids had food dripping food into the pool. Pool water looked gross by 11am. Pool towels were so strict, be ready to stand in line for 10 minutes just to get towels.

Great hotel and staff highly recommend this hotel.